FAQ's

Q: When will my order ship?

A: Orders placed during normal business hours typically ship within 1-3 business days. During sales these times may increase but we will post a notice on the site.

Q: What are your business hours?

A: Business hours are Monday-Friday from 9am-6pm PST. We do our best to respond in a timely fashion, however since the owner works a full-time job you may not receive a reply immediately but we will get back to you as soon as possible. 

Q: I forgot to add something to my order. Can I add on it?

A: No changes or cancellations can be made to an order once placed as it slows down our processing, so please make sure your order is correct before submitting.

Q: Why are some glitters more expensive than others?

A: We source our glitter from around the world. Unfortunately the glitter produced here in the US costs more so the price is slightly higher. However, it is also high quality and gets delivered very quickly.

Mixed size glitters have a higher price as well due to the of the mix of glitter colors, sizes, and cuts used to make them.

Q: I'm a new customer. Do you have any sales or coupon codes?

A: Sales and coupon codes are offered randomly. If you place an order before a sale begins or after it ends, unfortunately we cannot adjust your order.

Refund Policy

We do Not offer Refunds or Exchanges!!! 

In the event that your package is damaged during shipping or there is an error on our part, you should contact us within 3 days of receiving your order so that we may rectify the situation as quickly as possible.

Verify Your Address-Reships are NOT Granted due to the wrong address being entered. Once your order has been placed we are not able to make changes to the address. 

Returns Should be sent to :

Shimmer CIty

P.O Box 8561

Moreno Valley, CA 92552